Terms & Conditions

1. Acceptance of Terms

By accessing or using PunchInn ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including administrators, employees, and subscribers.

2. Description of Service

PunchInn is a cloud-based HR and Payroll Management System that provides employee management, attendance tracking (including ZKTeco biometric integration), payroll processing, leave management, offboarding workflows, and related HR services. The Service is provided on a subscription basis with modular pricing.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized use of your account.
• One subscription account may manage multiple employees, but each employee account is for individual use only.

4. Subscription & Payments

• Access to PunchInn is provided through subscription plans with pricing based on team size and selected modules.
• Payments are due according to the billing cycle agreed upon during subscription.
• Failure to make timely payments may result in suspension or termination of access.
• All fees are non-refundable unless otherwise stated in writing.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Upload malicious code, viruses, or harmful data through the Service.
• Share your account credentials with unauthorized third parties.

6. Data Ownership

• You retain ownership of all data you input into PunchInn (employee records, payroll data, attendance logs, etc.).
• We do not sell, share, or use your data for purposes other than providing and improving the Service.
• Upon termination, you may request an export of your data within 30 days.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance.

8. Intellectual Property

All intellectual property rights in the Service (code, design, logos, documentation) remain the property of PunchInn. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.

9. Limitation of Liability

To the maximum extent permitted by law, PunchInn shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

10. Termination

• Either party may terminate the subscription with 30 days written notice.
• We may immediately suspend or terminate access if you breach these terms.
• Upon termination, your access to the Service will cease and data will be retained for 30 days before deletion.

11. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which PunchInn operates. Any disputes shall be resolved through good-faith negotiation or, if necessary, through the competent courts of that jurisdiction.

13. Contact

For questions about these Terms, please contact us at support@punchinn.com or visit our Help & Support page.